Frequently asked questions
Everything you need to know about selling your car or van to Cash4Motors.
How quickly will I get an offer?
Most offers go out within 30 minutes during opening hours (Mon–Sat 7am–10pm, Sun 9am–6pm). If you get in touch outside those hours, we’ll reply first thing the next morning.
Is there any charge for collection?
No. Collection is free anywhere in mainland UK, and there are no admin fees. The amount we offer is the amount you get.
Will you change the price when you arrive?
Not if the vehicle matches what you told us. We base the offer on your description, so please mention any damage, warning lights or faults upfront. We only revisit the price if there’s something significant you didn’t tell us about.
How do I get paid?
By bank transfer, sent before we take the vehicle. The money normally arrives within minutes.
Do you buy cars that don’t run?
Yes. Non-runners, MOT failures, accident-damaged, Cat S/N, high mileage and vehicles with no MOT are all fine. We’ll bring the right recovery vehicle.
My car still has finance on it. Can I sell it?
Yes. Tell us about the outstanding finance when you request your offer. We’ll get a settlement figure, pay the finance company directly and send any balance to you.
What paperwork do I need?
The V5C logbook and photo ID that matches the name on it. Service history and spare keys help, but you don’t need them.
What about tax and insurance?
We tell DVLA about the change of keeper, and they’ll automatically refund any full months of road tax you have left. Once the sale is done, you can cancel your insurance.
Do I have to accept the offer?
No. Every offer is free and comes with no obligation.
Still got a question?
Message us on WhatsApp and a real person will reply.